CLINICAL OPERATOR — SYSTEMS FOR CARE — 

Nicole
Ward

Fluent in the language of the bedside and the logic of the system. I help build the workflows — and the software — that give care back its time.

Portrait of Nicole Ward
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BSN, RN / CLINICAL OPERATOR 01.01.2026 | PACIFIC TIME
HEALTH SYSTEMS
4+
YEARS IN EPIC EHR
7+
STUDENTS MENTORED
178
GOOD SYSTEMS ARE A FORM OF CARE.

Innovation Station

PROBLEMS I'M EXCITED TO TACKLE
01

Patient care.

Documentation built for billing, not care. I want to help build charting that captures what matters in a fraction of the clicks.

02

Administrative burden.

Four systems, four Epic builds, four workflows for the same clinical work. Smarter, standardized onboarding is solvable.

03

Feedback dies at the frontline.

Clinicians spot failures daily; almost none reach the builders. I've built that loop once — I want to build it at scale.

04

Burnout is a design failure.

The durable fix isn't resilience training — it's operational design that removes the friction causing the burnout.

RESUME / FILE 00
EMAIL
nicolewardanne@gmail.com
PHONE
(303) 746-7565
LINKEDIN
linkedin.com/in/nicolewardanne
BASE
Millbrae, CA — Pacific Time
Available for travel
CREDENTIALS
  • BSN, University of Colorado — GPA 4.0
  • BS Zoology, Oklahoma State University
  • Active CA RN License + Nurse Compact
  • ACLS · NRP · AWHONN Adv. Fetal Monitoring
[ DOWNLOAD PDF ]

Nicole Anne Ward, BSN, RN

Registered Nurse with 5+ years spanning inpatient women's health, clinical education, wellness operations, and clinical operations. Proven track record of rapidly adapting to new health systems, workflows, EMR platforms, and organizational environments. Passionate about reducing documentation burden and improving nursing workflows through thoughtful use of technology — having seen firsthand how inefficient charting pulls clinicians away from patient care and contributes to burnout. Recognized for relationship-building, cross-functional collaboration, and connecting frontline clinical needs with operational improvement opportunities.

Travel Registered Nurse

MAR 2025 — PRESENT
Multiple Health Systems Nationwide
  • Rapidly onboard into new organizations, workflows, and EMR systems while maintaining high standards of patient care and documentation accuracy.
  • Develop firsthand expertise across multiple hospital systems — diverse nursing workflows, documentation practices, and operational models.
  • Coordinate complex patient care with physicians, nursing leadership, anesthesia providers, neonatal specialists, and ancillary departments in high-acuity environments.

Labor & Delivery RN / Preceptor

OCT 2022 — DEC 2024
Denver Health Medical Center · Denver, CO
  • Delivered comprehensive care in a high-volume academic medical center utilizing Epic, navigating complex interdisciplinary clinical workflows.
  • Managed onboarding, clinical training, and mentoring for new permanent hires and incoming travel nurses.
  • Partnered with cross-functional hospital quality committees to update and implement clinical protocols improving consistency of care and documentation.
  • Developed expertise in inpatient documentation requirements, electronic charting inefficiencies, and frontline clinical decision-making.

RN — Clinical Operations & Customer Success

JUN 2023 — OCT 2024
Restore Hyper Wellness · Denver, CO
  • Supported clinical operations, client engagement, and service delivery in a membership-based preventive-health organization.
  • Gathered direct user feedback on wellness platform interfaces and collaborated with engineering and product teams to translate clinical pain points into software improvements.
  • Built trusted long-term client relationships through product education, onboarding, and ongoing support.
  • Educated clients on wellness services and treatments, translating complex clinical information into clear, actionable guidance.

Peer Mentor Coordinator

University of Colorado College of Nursing
  • Led operational delivery of a university-wide peer mentorship initiative — recruiting and coordinating 13 student leaders supporting 178 nursing students.
  • Facilitated structured alignment between faculty, student leaders, and program participants.
Medical Assistant
Centura Health

Supported physicians and patients in a high-volume internal medicine clinic on Epic; coordinated communications, documentation, scheduling, and administrative workflows.

Membership & Development Intern
Conservation Colorado

Research and data analysis on member engagement, communication performance, and fundraising; supported stakeholder engagement across development programs.

Education

BSN, University of Colorado — GPA 4.0
BS Zoology, Minor in Philosophy,
Oklahoma State University — GPA 3.6

OPERATIONS
  • Nursing workflow optimization
  • Process improvement
  • Training & onboarding
  • Clinical education
  • Program coordination
CLIENT & STAKEHOLDER
  • Customer success
  • Stakeholder management
  • Client education
  • Relationship management
SYSTEMS
  • Epic EHR — 7+ years
  • Clinical documentation systems
  • HIPAA compliance
  • Cross-functional collaboration

Case Studies

SELECTED WORK / 2019 — PRESENT
File 01
TRAVEL RN · MULTIPLE HEALTH SYSTEMS · 2025 — PRESENT

The Four-System Stress Test

Rapid onboarding into new organizations, workflows, and EMR builds — while holding the line on care quality and documentation accuracy. A working comparative study of how different systems handle the same clinical problems.

4+
HEALTH SYSTEMS, ONE STANDARD OF CARE
File 02
CLINICAL OPS & CUSTOMER SUCCESS · RESTORE HYPER WELLNESS · 2023 — 2024

From Bedside Feedback to Product

Gathered direct user feedback on the wellness platform and worked with engineering and product to turn clinical pain points into shipped software improvements — while owning client onboarding, education, and long-term relationships.

Clinician ↔ Engineer
TRANSLATION, BOTH DIRECTIONS
File 03
L&D RN / PRECEPTOR · DENVER HEALTH · 2022 — 2024

Onboarding at Scale

Owned onboarding, clinical training, and mentoring for new permanent hires and incoming travel nurses on a high-volume academic L&D unit — and partnered with hospital quality committees to update the clinical protocols behind consistent care and documentation.

Every hire
INTEGRATED INTO UNIT WORKFLOWS & STANDARDS
File 04
PEER MENTOR COORDINATOR · CU COLLEGE OF NURSING

13 Leaders, 178 Students

Led the operational delivery of a university-wide peer mentorship initiative — recruiting and coordinating 13 student leaders, running structured alignment between faculty and participants, and keeping a 178-person program on rails.

178
STUDENTS SUPPORTED, ONE PROGRAM
OPEN TO CLINICAL-INFORMATICS & HEALTH-TECH ROLES NICOLEWARDANNE@GMAIL.COM →